Band Merch Retailer Planet 13 Unveils YouTube Channel Featuring Videos of Products, Eases Customer Enquiries

Melbourne, Victoria (PRWEB) November 28, 2012

Using only photos and descriptions to guide them, online shoppers face the uncertainty of knowing whether what they’re buying online is what they’ll actually receive in their mailbox. Planet 13 removes the fear by making their customer’s shopping experience easier with the launch of their YouTube Channel featuring videos of their products. “It’s hard to imagine all aspects of a product from just a photo and description,” says Shawn Scott, musician and owner of band merch store Planet 13, “so we’ve started uploading videos of each product to our YouTube Channel, and it’s helped answer questions for our customers in a single view.”

The ease of getting nearly anything delivered to your door with a simple click of a button has made online shopping commonplace. What’s also commonplace is the classic ‘text and photo’ descriptions of products, which aim to convince the potential customer to buy.

Planet 13, an online band shirt and merchandise store, receive countless emails asking for further details on items such as shoes and accessories. Items on the website have both photos and full descriptions, but “Since items like footwear have a lot of different elements to them,” says musician and owner of Planet 13, Shawn Scott, “trying to accurately convey everything about that item in writing isn’t easy, be it online or in an email.”

To help ease the flow of customer enquiries about his products, Shawn has delegated the task of creating product videos to his team, who have just launched the Planet 13 YouTube Channel. “Customers are loving the videos already,” continues Shawn, “because they don’t need to ask any questions, the videos show the item in action and up close.”

Planet 13 pride themselves on giving their patrons excellent customer service, Shawn further remarks, “these videos are just an extension of our great service. By launching product videos on YouTube, our customers can properly see the items they’re interested in without having to contact anybody for more information.”

Shawn goes on to say that he’s received positive customer feedback about the band merch videos as well as “a lot less email questions about the products, so that means customers are getting the information they need in one hit. And I’m not swamped with queries!”

A bit about Planet 13

Planet 13 was conceived and created in 2004 by Shawn Scott, front man of the once-popular Melbourne based glam/punk band Voodoo Lovecats. His online store Planet 13 features an extensive range of fully licensed entertainment items, band shirts and merchandise.

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Barney’s Print Management Launches New Website Featuring Helpful Video Tutorials

Melbourne, Victoria (PRWEB) February 08, 2013

Specialist printing company Barneys Print Management has just launched a brand new website, including an educational web video area called Barneys Uni. The new site was created with the focus of providing customers with unparalleled product support and education. The focal point for our refreshed site is to better support and educate our clients by providing them with free helpful video tutorials,” says Garry Barnett, owner of Barney’s Print Management, “were more than just a printer, were an educator.

Whether big or small, time is usually scarce for businesses trying to organize and execute a marketing campaign. Finding enough hours in the day to complete normal tasks is already hard enough, so adding the chores of sourcing products and materials, following-up deadlines, managing delivery and launching the finished product, is well beyond reasonable expectation for most. But thats where Barneys Print Management steps in, allowing marketing departments across Australia to take a deep breath.

Garry Barnett, the owner of Barneys Print Management, created the company because he recognized the need for companies to have a central contact point for all their printing and marketing requirements. Being a specialist printer with a singular port of call, Barney’s doesn’t just save businesses time, but money as well.

To better present their one-stop print shop services, Barneys Print Management just launched a rejuvenated website, revolving around useful product support and educational videos.

Our new site allows us to help our clients more than ever before, says Garry. He also states that the website doesnt just inform clients of their wide range of products and services, but also allows them to learn more about our business, our guarantee, and our processes.

With so many years of experience behind them, Garry and his team are not only experts in their field, but also eager educators. Garry remarks, Were more than just a printer because we give clients all the education they need about printing and marketing. What helps them inevitably helps us.

Instead of only text content, much of the sites valuable information can be viewed via web video, which further enables the learning process for all. In particular, within the Barneys Uni area, clients can discover everything from how to install a window decal, to what unique marketing materials are now available, such as trading cards and cardboard cut-outs.

Customers can also view Barney’s Print Managements end-to-end process video; whereby Garry explains the method which converts overwhelming marketing and printing procedures into their time and money saving system. The expert print manager has also integrated a 7-stage quality control process into every single job, which gives both their weekly and occasional customers complete peace of mind.

Having such effective processes in place, combined with such a high level of customer care, Garry says Barneys is an extension of their [customers] marketing department. And even though they have all the power behind them to fuel campaigns for large companies, we’re quite boutique in our customer approach. Each client gets personal service and attention.

Whether getting a free printing quote, enquiring about a major marketing campaign, or just wanting to learn what technical printing jargon means, Barney’s Print Management website covers it all.

To visit the new website of the only Victorian printing company with a 100% satisfaction guarantee, go to: http://www.barneys.com.au/.

About Barneys Print Management

Barneys pride themselves on being a specialist team who manage your print process from concept to delivery. This means their one central point of contact for all your printing needs will save you in both the cost, and in the time taken, to organise jobs. This time and value savings creates a world of difference for Barneys customers.

Barneys offers completely integrated client solutions, including: print management, signage options, promotional products, centralised storage of printed collateral and a distribution/freight network, both local and overseas, at the most economical rates. This system offers all your needs with a single point of contact.

With offices already in Melbourne and Sydney, they then established a presence in Guangzhou, China to ensure the products sourced meet with Australian quality expectations. Our staff in China are fully trained in Australian printing processes, with a very clear understanding or our quality procedures.

For more about Barneys Print Management, visit: http://www.barneys.com.au/about-us/

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